Sacramento, CA · Edtech · Product, QA & Data
I run operations for an edtech platform that serves K‑12 after-school programs, which in practice means I spend my days in SQL, compliance files, and product specs. I QA feature releases, write test plans, review mockups, and build the reports districts need to stay compliant with California attendance rules. I also build things — an AI hiring pipeline now running in production, and data tools that ship the same day they are asked for. I like the problems where the obvious answer turns out to be wrong.
Three overlapping tracks
Bars run 2013 to now
Operations Manager
17+ school district accounts, plus QA on most major releases, product feedback for the Director of Product, and the SQL and compliance reporting behind district attendance funding.
Found a platform identity defect splitting 2,449 student records across 69 districts. The CEO made it a company project with six engineering workstreams.
Owner / Consultant
Fractional consulting for edtech and startup teams — growth strategy, operations, hiring process design, and executive planning.
Identified the marketing and growth work that drove a 20% revenue increase for an edtech client.
Vice President, Operations
Program management, financial modeling, and recruiting across six client accounts. Built support and success teams for people-first companies.
Rebuilt recruiting: 65% drop in voluntary attrition, 30% faster time to hire, client NPS of 67.
General Manager, VP Customer Experience
P&L for two test-prep product lines, and before that an 80-person content and support org. Specced features with engineering and ran pricing experiments.
Grew the two lines to $2M annual revenue, up 28% in a declining market, on a $500k budget.
Built, not just specced
Four-stage LLM pipeline that screens inbound job applications against a rubric.
Parameterized SQL and shell runner reporting district attendance by day of week.
Python pipeline that turns Slack threads into drafted knowledge-base articles.
Bikes, brushes, bake sales
I ride my bike. I paint landscapes in watercolor — mostly badly, and happily, because watercolor punishes hesitation. You get one pass at a wash, and the paper decides how much of it you keep. Music is on for most of the day. And since 2024 I have been on the fundraising committee at my daughter's school, which turns out to be operations work with more cupcakes.
The six on this page
B.A. Politics, minor Film & Digital Media — UC Santa Cruz, 2004